Question 1

How long will it take to receive my order?

Accepted Answer

All great things take time. Please allow 10- 21 business days to receive your crown.
Once your order is placed
Days 1-2: Order processing
Day 3-7: Supplies ordered and received from supplier // Ready to Wear orders are marked ready for pickup/ shipped
Day 7-10: Single Bundles/ Lace pieces are marked ready for pickup/shipped
Day 10-18: Custom crowns are constructed, styled, packaged and dispatched
Day 19-21: Custom orders are marked ready for pickup/shipped

Question 2

How do I update or change my shipping information?

Accepted Answer

Please contact customer service with any changes to shipping information immediately. Once your order has been marked complete and ready for pickup/ shipping your information may not be changed.

Question 3

Do you accept returns/exchanges?

Accepted Answer

Crowned Queens does not accept returns or exchanges. All sales are final and nonrefundable. Should there be discrepancies with your order, please contact customer service. Please see our "policies"page for more information.

Question 4

I sent an e-mail regarding my order. When can I  expect a response?

Accepted Answer

Please allow 24-48 hours for responses from our customer service team. If this time has  expired, kindly send a follow up email and we will be sure to get back with you.

FAQ
frequently asked questions

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How long will it take to receive my order?

How do I update or change my shipping information?

Do you accept returns/exchanges?

I sent an e-mail regarding my order. When can I expect a response?

FAQ frequently asked questions

settings.tab.title.demo

How long will it take to receive my order?

How do I update or change my shipping information?

Do you accept returns/exchanges?

I sent an e-mail regarding my order. When can I expect a response?

FAQ
frequently asked questions